Intelligent TMI
Charter
New Features
Unity Support AgentIntelligent Plan Order IntakeIntelligent Agency BotIntelligent Takeoff (Equipment)Intelligent Traffic Control Plans
RoadmapPromptingCopilotNews
Schedule a learning session
Charter
New Features
Unity Support AgentIntelligent Plan Order IntakeIntelligent Agency BotIntelligent Takeoff (Equipment)Intelligent Traffic Control Plans
Roadmap
Prompting
Copilot
News
Schedule a learning session
Unity Support AgentLaunch Ready

Tribal-knowledge helper for Unity, embedded where you work.

Owned by Todd Gavin/Copilot Agents

// Description of Release

Provides a virtual Unity expert that helps users troubleshoot issues, answer questions, and access relevant guidance whenever they need it. Instead of searching through documentation or waiting for support, employees receive fast, reliable assistance that helps keep projects moving forward. This capability is estimated to save an average of 6,096 minutes every month across the organization.

// A Look At It

Unity ERP Support Agent explaining what a service order is and how to create one, inside Microsoft Teams
Answering a real Unity “how do I…” question, right in Teams.
Unity ERP Support Agent giving a detailed summary of TMI and Unity ERP, inside Microsoft Teams
Explaining what Unity is and why it matters for TMI.

// See It Work

Who This Is For

All Unity usersBranch ManagersDispatch

Estimated Time / Cost Savings

~6,096 minutes saved / month across TMI

Modeled from pilot resolution volume × average question resolution time.

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